Cruise Ship Jobs. Viking is seeking to hire a Guest Services Agent in River (US/Mississippi)
Responsibilities
- Serve as the primary source of information for guests, providing concierge services, according to shift schedule
- Process onboard sales transactions and operate phone switchboard, cashless system, and safety system
- Ensure smooth operation of guest infotainment system
- Plan and execute embarkation, disembarkation, and check-in/out procedures
- Maintain daily logbook and guest manifests, handle guest complaints, and prepare guest lists and invitations
- Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers
- Willing and able to work 10 weeks straight on the ship followed by 4weeks vacation. (Schedule & rotation may flucuate depending on occupancey and staffing needs)
Qualifications
- 2+ years’ experience in the scope of the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage
- High school diploma required, and degree with hospitality focus preferred
- Physically fit and in good health; extensive walking required and ability to stand on feet for long period of time
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards
Benefits
US Mainland candidates
- Health, vision, and dental insurance with incredibly low premiums
- 401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period
- Retention bonus program
Puerto Rico and Guam candidates:
- Health, vision, and dental insurance with very low premiums
- Retention bonus program
MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT
- U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
- Ability to satisfactorily pass a pre-employment drug test. This includes testing for marijuana and other controlled substances. We are a Drug-Free and Alcohol-Free workplace
- Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will