If you are on the look out for remote jobs that allow you to work from home while handling emails and customer support this article is for you explore some of the best companies hiring for remote email support positions and what you need to know about each opportunity. If your dream is to Get paid to send emails from home, this article entails a list of 6 work from home jobs.
1. Squarespace _ Customer Support Associate
About the Role
Squarespace is one of the leading website building platforms and is currently hiring Customer Support Associates. This role involves assisting customers via live chat and email troubleshooting issues related to account billing, domains and other inquiries.
Key Requirements
- Open availability to work 40 hours per week including weekends and holidays.
- 1+ years of customer facing experience in a similar role.
- Strong written communication skills.
- Familiarity with the Squarespace platform.
- Stable and reliable Wi-Fi for remote work.
Pay & Benefits
- $17.55 per hour (varies by location)
- 100% covered medical plans, health savings account, retirement benefits and flexible PTO.
- 20 weeks of parental leave and a $100/month remote work stipend.
Squarespace employees report positive experiences with a 4 star rating on company reviews. The hiring process is moderately challenging with a 3/5 difficulty score for interviews
2. Shopify _ Technical Support Specialist
About the Role
Shopify is hiring Technical Support Specialists for remote positions. This role primarily involves handling email based technical support inquiries, reviewing knowledge bases and assisting customers with Shopify’s evolving products.
Key Requirements
- Experience in technical support or software services.
- Ability to troubleshoot complex technical issues.
- Strong written communication skills.
- Preferred knowledge of HTML, CSS, JavaScript and email support tools like Zendesk.
Pay & Benefits
- $46,000 – $69,000 per year (approx. $20-$35 per hour).
4.5 star rating for employee benefits.
Interviews are moderately challenging with a 2.8/5 difficulty score.
Although this position is listed under remote americas candidates may need to be located in Canada for eligibility.
3. Order Desk _ Technical Customer Support
About the Role
Order Desk is a workflow management platform and is hiring for a Technical Support Specialist position that focuses on email based customer support. The company allows remote work regardless of location but employees must work Pacific Standard Time hours 9 AM – 6 PM PST.
Key Requirements
- 2+ years of email-based technical support experience in SaaS.
- Ability to troubleshoot software issues and explain technical concepts. Fluency in written and spoken English
Pay & Benefits
- Up to $58,000 per year.
- Flexible time off, parental leave, health & wellness benefits.
- Technology upgrade program to support remote work. Company retreats for employees
With a 5 star company rating Order Desk is highly recommended for remote workers who enjoy problem solving and technical troubleshooting.
4. Incsub _ WordPress Support Specialist
About the Role
Incsub is a company specializing in WordPress related products and is hiring a WordPress Support Specialist for remote positions worldwide. This role involves responding to customer inquiries via email, resolving WordPress related issues and assisting with troubleshooting
Key Requirements
- Strong knowledge of WordPress and its coding languages (PHP, HTML, CSS).
- Excellent written communication skills. Ability to respond quickly and effectively to customer requests
Pay & Benefits
- Estimated $42,000 – $64,000 per year.
- 100% remote with flexible work hours.
- Paid time off, travel perks and a 3-month sabbatical after extended employment.
Incsub has a 3.6 star rating and 52% of employees recommend working there. The interview process is moderate in difficulty with a 3.1/5 rating.
5. QuickMail _ Technical Support Specialist
About the Role
QuickMail is a company specializing in cold email and LinkedIn outreach software and is hiring a Technical Support Representative to assist customers via email support tickets.
Key Requirements
- Strong problem solving skills.
- Tech savvy with the ability to troubleshoot issues.
- Experience working remotely and handling support tickets.
- Ability to work within European time zones (remote applicants accepted worldwide).
Pay & Benefits
- Estimated $38,000 – $52,000 per year.
- Remote work & yearly retreats to Thailand.
- $100/month learning budget for self improvement.
QuickMail has a 3.3 star company rating and a 3.2/5 difficulty score for interviews. While some employees mention challenges with the hiring process the job offers great flexibility and learning opportunities.
6. Stable _ Customer Support Specialist
About the Role
Stable is a virtual mailbox and business address service and is hiring a Customer Support Specialist for remote email support. The job requires handling customer inquiries, updating internal documentation and collaborating with customers via email and video calls.
Key Requirements
- Strong written and verbal communication skills.
- Ability to solve complex issues efficiently.
- Must be comfortable working in a fast paced environment
Pay & Benefits
- Salary information not disclosed.
- Remote work options and growth opportunities.
- Stable is a great choice for individuals who prefer email based customer support and want to work in a dynamic remote setting.
