This guide covers Work From Home Email Based Remote Jobs and Companies currently Hiring. These jobs come with great benefits, competitive pay and the flexibility.
1.Help Scout
Position: Technical Support Specialist (USA & Canada)
Help Scout is a leading customer service software company known for its excellent remote culture and employee satisfaction. They are currently hiring for a Technical Support Specialist position fully remote and primarily email based. The Salary for this position is $81,000–$87,000/year + equity. This role is perfect for those who want a high paying remote job without the pressure of phone calls. Help Scout emphasizes written communication and offers flexibility, support and a strong company culture
Job Highlights
Location: United States or Canada (remote)
Schedule: Monday–Friday, 9am–5pm EST
Support Style: Primarily email with occasional chat or call
Experience Required: Prior customer support or success experience (no set years required)
Requirements
- Fluent written English
- Ability to work independently
- Empathy, patience and attention to detail
- Comfort with handling bugs, tools and internal collaboration
Perks and Benefits
- Remote first company
- 401(k) match (for U.S. employees)
- Health, dental and retirement benefits
- Sabbatical after 4 years
- Company issued laptop and home office setup
- International travel opportunities
- Stock options and career development support
Company Ratings
- Employee Satisfaction: 3.4/5
- Benefits: 5/5
- Interview Difficulty: 2.8/5 (moderate)
2. ChurnZero
Position: Customer Support Representative (USA Remote)
ChurnZero is a customer success platform that helps businesses manage client relationships. They are currently hiring a Customer Support Representative for a U.S. based remote position. The base salary for this position is $40,000–$50,000/year. ChurnZero’s support role is an excellent opportunity if you are looking for a reliable U.S. based remote job with a healthy work life balance and minimal phone interaction
Job Highlights
On Target Earnings: Up to $55,000/year
Support Style: Primarily email based with occasional Zoom video calls
Location: U.S. remote
Experience Required: 2+ years in customer service or support
Requirements
- Strong listening and problem solving skills
- Familiarity with tools like Zendesk
- Ability to learn software quickly
- Degree preferred but not required
Perks and Benefits
- Remote work with flexible time off
- Health and wellness benefits
- 401(k) with matching
- Life and disability insurance
- Paid parental leave
Company Ratings
- Employee Satisfaction: 4.2/5
- Benefits: 4.3/5
- Interview Difficulty: 2.5/5 (easy)
- Experience: Mostly positive
3. MailerLite
Position: Customer Support Specialist Talent Pool (Global)
If you’re located outside the U.S. or Canada, MailerLite could be your best option. They’re an email marketing platform that specializes in email and chat based support. While they aren’t always hiring actively you can join their talent pool and be among the first contacted when a role opens up. The Pay Range is Estimated $39,000–$59,000/year based on similar roles. Even if there isn’t a position open submitting your resume to their talent pool can be a strategic move if you’re interested in email based roles and working with a globally diverse team
Job Highlights
Support Style:Primarily email and live chat
Location: Global (international applicants welcome)
Shifts: Sunday–Thursday or Tuesday–Saturday
Requirements
- 2+ years in email/chat support (preferably in SaaS)
- Fluent written and spoken English (a second language is a plus)
- Experience with platforms like Help Scout, Intercom or Slack
- Familiarity with tools like DNS, APIs, HTML, WordPress or email marketing software
Perks and Benefits
- Remote first company hiring globally
- International health insurance
- Company paid retreats
- MacBook and home office setup
- Paid vacation, sick days and parental leave
- Unique perks like creative days and a $1,000 parenting budget
Company Ratings
- Employee Satisfaction: 4.5/5
- Benefits: 5/5
- Interview Difficulty: 3.1/5
- Interview Experience: 60% positive
How to Stand Out When Applying for Email Based Remote Jobs
- Tailor your resume to include tools like Help Scout, Zendesk, Slack or Intercom.
- Emphasize written communication skills especially fluency in English.
- Highlight your experience with SaaS, remote work or tools like APIs and HTML.
- Mention multilingual abilities if applicable they’re often a plus.
- Showcase your ability to work independently and handle a fully remote schedule.
