Cruise Ship IT Jobs

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1. Technology Manager (Shipboard)

Employment Type: Fixed Term Contract

Location: Shipboard

Workplace type: Onsite

Hiring Company: The Ritz-Carlton Yacht Collection

Job Description

The Technology Manager is responsible for the technical, maintenance and smooth operation of all onboard IT operations, systems and support software.

Responsibilities

Provides maintenance and ongoing support for all servers, computers, tablets, networks and users onboard
Proactively monitors the health of all network systems and applications on a daily basis to ensure maximum up time
Ensures regular and scheduled backups of all server-based systems onboard
Supports all embarkation and debarkation processes as relates to IT, system connectivity and communication with all PMS and POS related software. Oversees set-up, monitoring, and break down of embarkation check-in equipment and operations
Monitors all guest and employee wi-fi bandwidth and ensures compliance with all corporate policies and procedures
Partners with the Nautical and Technical teams to ensure synergy of onboard systems and communications. Works in conjunction with key stakeholders to ensure reliability, integrity and availability/automation of all systems throughout the vessel
Ensures all guest and employee technology, communication and media are provided to the optimum capacity at all times
Provides governance and oversight of all network storage (music, files, photographs) and company policies as relates to usage of the internet and reports out on “out of policy” trends
Knowledgeable in all aspects of shipboard technology and IT operations including, but not limited to, procedures, server infrastructure, network infrastructure and telephony, primary and secondary satellite communications, workstations (desktops and laptops), portable devices and all associated peripherals
Escalates, reports, and tracks high and critical issues to appropriate shipboard and shoreside management
Monitors, analyzes, and reports on a regular basis, incident tickets of all priorities in the shipboard and shoreside incident management systems
Reviews, implements – where applicable – and ensures completion of all change requests for shipboard systems
Interfaces with shipboard department and division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT
Self-audits department for adherence to IT and Company policies, practices, and service levels including IT Compliance regulations such as SOX, PCI and HIPAA
Provides after-hours support for IT-related issues
Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue
Prepare requisitions and forwards to Hotel Director for final approval. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures
Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste
Answers inquiries pertaining to IT and general information. Responds to escalated departmental and/or guest complaints professionally through enlivening the Gold Standards. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction
May be asked to participate as a member of the shipboard executive committee to solve organizational issues onboard the vessel
Model and hold others accountable for promoting the Gold Standards, respect and fair treatment
Ensures the Daily execution of Line-up in accordance with company standards and Brand Guidelines
Sets the department’s expectations for desired behavior, knowledge and skill levels
Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included
Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization

Qualifications

Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
A minimum of three years in a technical support role
Fully proficient in all aspects of our complex Infrastructure; Server, Network, Security, Storage, PBX, DECT, Satellite, GSM, Wi-Fi, PC’s, including software applications and hardware
Working knowledge of networking applications not exclusive to Microsoft Windows Server, Active Directory Administration, SQL Server, TCP/IP network troubleshooting, MXP
Able to provide complex user support on Windows OS, Microsoft Office Suite, Printer and Scanner configuration and all job-related applications
Able to lead the troubleshooting and diagnostics of computer hardware issues and all network communication issues
Strong organizational skills with the ability to multi-task
Fluent in written and spoken English

TO APPLY: https://careers.ritzcarltonyachtcollection.com/en/postings/7e1b7de6-b33f-4b8a-bc22-b4f97e59b72a

2. Assistant IT & Broadcast Manager (Shipboard)