VEXXHOST is seeking to hire a OpenStack Cloud Engineer with a strong background in Linux and cloud technologies. This is a remote role with a preference for candidates available during the Americas timezones.
Job Description
In this role, you will not only support our customers using Atmosphere, our open-source cloud product but also provide critical support to our internal CloudOps team that manages our public and private cloud infrastructure.
Responsibilities
- Engage directly with customers and the internal CloudOps team, handling issues through phone, ticketing system and remote sessions.
- Investigate and resolve complex problems related to Atmosphere’s portfolio of products.
- Contribute to and maintain our knowledge base sharing knowledge and lessons learned with customers and the internal team.
- Handle each support case you own in accordance with our Service Level Agreement (SLA) ensuring high customer satisfaction by setting and meeting expectations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology or a related field or equivalent experience.
- Demonstrable understanding of cloud architecture and principles.
- Proficiency in Kubernetes and Ceph or other storage platforms.
- Strong customer service skills and the ability to interact professionally with a diverse group of customers and internal team.
- Ability to work independently with minimal direction.
- A background check is required.
- Experience with cloud services particularly with a focus on OpenStack technologies.
- Relevant certifications in cloud technologies, such as Certified OpenStack Administrator or Certified Kubernetes Administrator.
- Familiarity with ML2/OVS or OVN.
- Understanding of networking protocols and principles as well as network virtualization.