We have another exciting work from home job opportunity for individuals across the U.S to join Branch as a Member Support Specialist. This fully remote job position offers a competitive pay of $22 per hour to answer emails from home. If you’re willing to take on a sales and service job position that lets you work from home while answering to emails go this is the perfect opportunity.
About Branch:
Branch is on a mission to revolutionize the insurance industry, making it more affordable and accessible to a broader audience. Through the use of data, technology, and automation, Branch simplifies the insurance process, eliminating unnecessary costs and providing instant price quotes. This company is not just changing how insurance works; it’s reshaping the entire work culture in the insurance industry, focusing on community, support, and positive experiences.
Role of a Member Support Specialist:
As a Branch team member, your role as a Member Support Specialist is pivotal in making insurance management effortless for Branch members. You’ll be responsible for assisting members through various channels such as phone, chat, email, and text. Your commitment to embracing Branch’s culture and creating a positive experience for members will be at the forefront of your responsibilities.
Responsibilities:
As a member support specialist, your role involves making it effortless for Branch members to manage their policies through various channels, including phone, chat, email, and text. You will be the consistent touch point for members, embodying Branch’s culture and ensuring a positive resolution for all inquiries. Key responsibilities include:
- Establishing and maintaining a sense of community for Branch members.
- Proactively solving issues to prevent repeat interactions.
- Being a knowledgeable resource for accurate information.
- Serving as a billing expert and keeping detailed records of interactions.
- Providing feedback to enhance the overall member experience.
Skills and Expertise:
To excel in this role, Branch is looking for individuals who possess:
- Property and Casualty Insurance license (which can be obtained while working).
- Strong problem-solving skills and the ability to work independently.
- Capacity to handle a high volume of inbound and outbound calls.
- Tech-savvy, detail-oriented, organized, flexible, and adaptable.
- Curiosity, thoughtfulness, and the ability to address various problems simultaneously.
- Excellent interpersonal skills and the ability to thrive in a fast-paced environment.
Benefits:
Branch offers a plethora of benefits, including unlimited time off to encourage a healthy work-life balance. After your first year, they even cover up to $1,000 towards your next vacation – a truly unique perk! Additionally, they contribute $150 per month to a health savings account, among other perks.
Conclusion:
This work from home job at Branch as a Member Support Specialist offers a chance to be part of a community-focused insurance revolution. If you’re ready to embark on a fulfilling career that gets you paid to remotely answer emails from home, don’t miss out on this opportunity.
